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In 1996, they founded Barleylands Glassworks in Billericay, Essex. In 2006, they founded Ashes into Glass, based at Barleylands Glassworks. James explains, "When a client asked if we could add her mother's cremated ashes to glass as a memorial to her life, we knew straight away that it was possible. We also thought that it was a wonderful idea that others could benefit from. We just wondered how they would look - ashes don't exactly look like something you would want to display!"
Bill is very clear about why clients come to them; "Ours is not just a product, it is a bespoke service. Clients commission us to make their loved one's ashes into glass because they trust in us. From first seeing our mini-brochures and website, to receiving our Ordering Pack, to knowing where they have sent the ashes, to the attention we give our clients throughout the whole process, to the finest quality finished product, beautifully packaged. Clients know exactly what happens to the ashes, where they are kept and how and by whom pieces are made. We are very open about our service and families have the option to come along to our workshop to see their glass being made. We do these things because we want clients to talk positively about their experience with us. In this way, word will spread."
A judge commented, "When I visited Bill & James at the Glass works, it was very clear for me to see that they deliver a very worthwhile service with great passion and a real commitment to quality." |